Privacy Policy
Privacy Policy:
Effective Date: 31 August 2026
Welcome to Sahabi eMart. We respect your privacy and are committed to protecting the personal information you provide while using our website, services, and online shopping platform.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have regarding your information.
By accessing or using Sahabi eMart, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect certain information.
Personal Information
Depending on how you use our services, we may collect:
- Full Name
- Mobile/Phone Number
- Email Address
- Delivery/Billing Address
- Shipping Information
- Order and purchase details
- Account information
- Customer service communications
- Other information voluntarily provided by you
Payment Information
When you make a payment, payment-related information may be processed through our authorized payment service providers.
Sahabi eMart does not intend to store your complete debit/credit card number, PIN, CVV, or other sensitive payment credentials on its own servers.
Payment information may be handled directly by the relevant payment gateway according to its own privacy and security policies.
2. Automatically Collected Information
When you browse our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General usage and interaction information
This information helps us understand how visitors use our website and allows us to improve our services.
3. How We Use Your Information
We may use the information we collect to:
- Process and deliver your orders
- Confirm purchases and payments
- Contact you regarding your orders
- Provide customer support
- Create and manage customer accounts
- Improve our products, website, and services
- Personalize your shopping experience
- Send important service-related notifications
- Prevent fraud, misuse, or unauthorized activity
- Maintain website security
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted and appropriate
We will use your information only for legitimate business and service-related purposes.
4. Cookies and Similar Technologies
Sahabi eMart may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- Remember your preferences
- Keep products in your shopping cart
- Maintain login sessions
- Understand website traffic and usage
- Improve website performance
- Provide relevant content or marketing
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
5. Sharing of Information
We do not sell or rent your personal information to third parties for their independent marketing purposes.
However, we may share necessary information with trusted service providers when required to provide our services, including:
- Delivery and courier partners
- Payment gateways and payment service providers
- Technology and hosting providers
- Customer support/service providers
- Analytics or website service providers
- Government authorities or law-enforcement agencies where legally required
We share only information that is reasonably necessary for the relevant purpose.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Therefore, while we work to protect your information, we cannot guarantee absolute security.
7. Data Retention
We may retain your personal information for as long as reasonably necessary to:
- Provide our services
- Complete transactions
- Maintain business and accounting records
- Resolve disputes
- Prevent fraud or misuse
- Comply with legal and regulatory obligations
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.
8. Your Privacy Choices
Depending on applicable law and circumstances, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
- Ask questions about how your information is being used
Some requests may be subject to legal, contractual, or operational limitations.
9. Promotional Communications
If you have provided your contact information, we may occasionally send you information about:
- New products
- Special offers
- Discounts
- Promotions
- Important service updates
You may choose to stop receiving promotional communications by following the unsubscribe instructions where available or by contacting us directly.
Please note that you may still receive essential communications related to your orders, account, transactions, or services.
10. Children's Privacy
Sahabi eMart does not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, advertisements, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of those services before providing them with your personal information.
12. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
When we make changes, we may update the Effective Date shown at the top of this page.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
Sahabi eMart
Email: sahabiemart@gmail.com
Phone:
wa.me/+8801742975737
wa.me/+8801937085155
wa.me/+8801718109035
Website: https://sahabiemart.com/
Address: RH Home Center, Suite: 331 & 333 (3rd Floor)
74/B/01, Green Road, Panthapath, Dhaka
(Opposite of Green Super Market)
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.